Federal Electronic Fund Transfer Act Disclosures

Documentation of Transfers

• If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the phone number listed to find out whether or not the deposit has been made.
• You will get a monthly statement.
• If you have a passbook account where the only possible electronic fund transfers are pre-authorized credits, you may bring your passbook to us and we will record any electronic deposits that were made to your account since the last time you brought in your passbook.

Right to Stop Payment

If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how: Call us at the phone number given or write us at the address given, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. We will charge you $25.00 for each stop payment order you give.

Notice of Transfers Varying in Amount

If the pre-authorized regular transfers from your account may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Account Information Disclosure

We will disclose information about your account or the transfers you make:

• Where it is necessary to complete transfers, or
• In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
• In order to comply with government agency or court orders, or
• If you give us your written permission.

Liability for Failure to Make Transfers

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

• If, through no fault of ours, you do not have enough money in your account to make the transfer.
• If the transfer would go over the credit limit on your overdraft line, if any.
• If your account is frozen because of a court order or some similar reason.
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
• There may be other exceptions state in our agreement with you.

Error Resolution Procedures

In Case of Errors or Questions About Electronic Tranfers:

Telephone us or write us at the phone number or address given below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

• Tell us your name and account number (if any).
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the result of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing, and we do not receive it within 10 business days, we may not re-credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Customer Liability

If your statement shows unauthorized transfers from your account, tell us at once. If you do not tell us within 60 days after we sent you the FIRST statement upon which the problem appeared, you may not get back any money you lost after the 60 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason, (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

Mailing Address, Telephone Number and Business Day Disclosure

Mailing Address:

P.O. Box 159
102 West Davenport Avenue
Mer Rouge, LA 71261-0159
Phone Number: (318)647-3677
Business Days/Banking Hours:
Monday – Thursday 9:00am – 2:00pm
Friday 9:00am – 2:00pm &
3:00pm – 5:00pm
(Holidays are not included above)

Funds Availability Policy Disclosure

Our policy is to make funds from your deposits available to you on the first business day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. At this time, you can withdraw the funds in cash and we will use the funds to pay checks you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 2:00pm on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00pm or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Longer Delays May Apply

In some cases, we will not make all the funds that you deposit by check available to you on the first business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the 7th business day after the day of your deposit. However, the first $225.00 of your deposits will be available on the first business day. If we are not going to make all the funds from your deposit available on the first business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

• We believe a check you deposit will not be paid.
• You deposit checks totaling more than $5,525.00 on any one day.
• You redeposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last six months.
• There is an emergency, such as failure of communications or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the 7th business day after the day of your deposit.

Special Rules for New Accounts

If you are a new customer, the following special rules may apply during the first 30 days your account is open. Funds from direct deposits to your account may be available on the day we receive the deposit but no later than the next business day after we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525.00 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s and federal, state and local government checks (next day items) will be available on the next business day after we receive your deposit when the deposit meets certain conditions. The excess over $5,525.00 will be available no later than the 9th business day after we receive your deposit. If your deposit of these checks (other than a US Treasury check) is not made in person to one of our employees, the first $5,525.00 may not be available until the second business day after the day of your deposit. Funds from all other check deposits (local items) would be available on the 9th business day after the day of your deposit.